Facility Executive Soft Services.

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Facilities Executive – Soft Services
Location: Gurugram
Department: Facilities Management

Key Responsibilities

• Manage day-to-day soft services operations including housekeeping, pantry, landscaping, waste management, and pest control.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).
• Conduct regular facility inspections to maintain cleanliness, hygiene, and workplace standards.
• Ensure adequate availability of housekeeping consumables, pantry supplies, and facility-related materials.
• Coordinate with service partners for timely resolution of complaints and service requests.
• Maintain records related to attendance, manpower deployment, inventory, and statutory compliance.
• Support workplace events, employee engagement activities, and VIP visits from a facilities perspective.
• Conduct audits and implement corrective actions for any service gaps identified.
• Ensure adherence to EHS (Environment, Health & Safety) guidelines and company policies.
• Prepare daily, weekly, and monthly operational reports and share updates with management.
• Coordinate with stakeholders and business teams to ensure high levels of customer satisfaction.
• Assist in budget tracking, vendor billing verification, and invoice processing.

Required Qualifications & Experience

• Graduate in any discipline; Hospitality or Facilities Management qualification preferred.
• 3-6 years of experience in Facilities Management, Corporate Real Estate, Hospitality, or Soft Services Operations.
• Good knowledge of housekeeping standards, vendor management, and workplace operations.
• Strong communication, coordination, and stakeholder management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Key Competencies

• Vendor Management
• Stakeholder Management
• Team Coordination
• Problem Solving
• Customer Service Orientation
• Attention to Detail
• Operational Excellence
• Compliance & Safety Awareness

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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