JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Summary
The Porter will provide essential facilities support and event setup services at Australia House. This role ensures the building remains safe, well-maintained, and operationally efficient while delivering high-quality event support services for diplomatic functions and internal meetings.
Key Responsibilities
Facilities Management
Daily Duties:
- Conduct morning and afternoon building inspections, including all stairwells, to identify and remove obstructions from walkways and fire evacuation routes (trolleys, waste cardboard, broken furniture, etc.)
- Perform twice-weekly kitchen and kitchenette checks (Tuesdays and Fridays), restocking supplies as needed
- Coordinate with COPA (Consular and Passports) mail room for internal delivery of larger parcels and respond to ad hoc delivery requests
- Report building damage, potential hazards (loose cables, lighting failures, floor markings, spillages), and safety risks to Business Operations (Facilities)
- Complete general ad hoc tasks including furniture relocation, stationery delivery, waste removal, contractor assistance, print station monitoring (Level 2), and simple furniture assembly
Weekly Duties:
- Inspect and refill all hand sanitizer dispensers throughout the building; report fallen units and low stock levels
- Maintain the rooftop event space: remove leaves, inspect plant health, and report issues to Facilities
- Water plants outside the Downer room and check Exhibition Hall plant condition
- Verify all DFAT dishwashers and glasswashers are operational; replace salt as required
- Clear leaves and debris from Executive balconies
Ongoing Duties:
- Maintain accurate inventories of stored furniture and event equipment; report damaged or broken items
- Keep furniture stores, event storage areas, and Porter's storeroom organized and tidy at all times
- Monitor supply levels and advise Business Operations (Facilities) when restocking is required (black sacks, cleaning supplies, kitchen detergent, salt, etc.)
Event Support Services
Pre-Event Setup:
- Review event setup requirements using Room Setup forms
- Assess table and chair inventory on event levels; relocate additional furniture from other floors via stairs or goods lift as needed
- Prepare event spaces and arrange furniture according to specifications
- Set up required technology including AV equipment, TV screens, speakers, projectors, and PA systems
- Meet caterers at Melbourne Place entrance and escort them through goods lift
- Receive deliveries for crockery, cutlery, beverages, and catering supplies from external vendors or internal storage
- Ensure dishwashers contain adequate salt and are fully operational
- Prepare coffee and tea service equipment as requested
- Transport wine from storage to appropriate refrigeration areas
Post-Event Breakdown:
- Clear and reset rooms as required
- Return crockery, cutlery, and supplies to couriers or designated storage locations
- Verify kitchens are clean and all dishwasher items are properly stored
- Coordinate additional support staff for large or multiple concurrent events (advance notice required)
Required Qualifications
- Previous experience in facilities support, porter services, or building maintenance preferred
- Ability to lift and move furniture and equipment safely
- Strong organizational skills with attention to detail
- Excellent communication skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Flexible approach to working hours to accommodate event schedules
- Basic understanding of health and safety requirements
Physical Requirements
- Ability to walk building premises multiple times daily
- Capability to lift and move furniture and equipment weighing up to [specify weight]
- Ability to climb stairs regularly
- Manual dexterity for equipment setup and maintenance tasks
Working Conditions
- Standard business hours with flexibility required for event support
- Work performed in office building environment, including outdoor rooftop areas
- May require occasional evening or weekend work for special events
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.