PSS Slovenia Manager

The primary purpose of this role is to manage, lead and co-ordinate Eurofins Professional Scientific Services (PSS) teams, and their on-site leaders, to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed client requirements are entirely satisfied so that client expectations are met or exceeded through effective leadership and quality operational management.  This person will be a key point of contact for the clients from an operational management point of view, a key point of contact to link with Senior Management and their peers across Europe.

Job Responsibilities

• Implementing new scientific services scopes of work with clients. Project managing the implementation to steady state and monitoring ongoing service excellence.
• Effectively organising, coordinating and managing the PSS teams so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.
• Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and quality standards compliance.
• Ensuring that client turn-around times are established, agreed upon and communicated effectively to the teams so that these turn-around times are met consistently.
• Building and managing client relationships. Establish and maintain clear lines of communication and rules of engagement between the client and the team members.
• Engaging with Business Development and Key Account Managers to ensure opportunities with existing clients, and new opportunities, are identified and pursued.
• Development, coaching, motivation, and morale of team members, both leadership and scientist level, through effective teambuilding and use of reward and recognitions systems celebrating team success.
• Development and mentoring of on-site leadership to ensure sub-teams are meeting all client metrics, team objectives are clear and teams are motivated to achieve those objectives.
• Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition.
• Communicating regularly with the client and Eurofins colleagues to ensure information is shared effectively and actions are taken immediately.
• Ensuring systems are in place which allow the effective and efficient production and review of all documentation associated with the activities.
• Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the client appropriately about any proposed improvements.  Collaborating with other management peers as necessary.
• Forward planning of activities in order to ensure all metrics are met, and to maximise the use of internal and client resources during training periods.
• Ensuring that a system is in place where work is scheduled and the schedules are communicated to the relevant personnel.
• Driving and managing the recruitment of new team members within new and existing teams. 
• Ensure a system is in place for facilitating cross-training, so that the service levels agreed with the client are achieved. 
• Ensuring that the PSS entity meets its financial goals as defined by the budgetary process. Responsible for generating the monthly invoice details for the Finance Department.
• Ensuring that all PSS team members are trained and have completed training records for all tests and other training completed.
• Ensuring performance appraisals are carried out with their direct reports, and ensuring they are carried out throughout the teams as part of the overall performance management programme within the organisation.
• Continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes.
• Handling any client related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed.
• Overall responsibility for the cleanliness and tidiness of the PSS team work environments, and the safety of the PSS teams on the client site.
• To identify any opportunities for improvement of quality and service and work with the team to implement continuous improvement.

Glavni namen tega delovnega mesta je upravljanje, vodenje in usklajevanje ekip Eurofins Professional Scientific Services (PSS) ter njihovih vodij na lokaciji, da se zagotovi delovanje ekip po najvišjih standardih kakovosti in produktivnosti, visoka raven motivacije in zadržanja zaposlenih ter popolno izpolnjevanje dogovorjenih zahtev naročnika. Cilj je doseganje ali preseganje pričakovanj naročnikov z učinkovitim vodenjem in kakovostnim operativnim upravljanjem. Oseba na tem delovnem mestu bo ključna kontaktna točka za naročnike z vidika operativnega upravljanja ter pomembna povezava med višjim vodstvom in sodelavci po Evropi.

Delovne naloge in odgovornosti

• Uvajanje novih obsegov znanstvenih storitev pri naročnikih, vodenje projektov implementacije do stabilnega operativnega stanja ter spremljanje stalne odličnosti storitev.

• Učinkovita organizacija, koordinacija in upravljanje ekip PSS, da se produktivnost, kakovost, dokumentacija, razporedi dela, varnost in urejenost izvajajo z največjo učinkovitostjo.

• Zagotavljanje najboljše možne storitve za naročnika z nenehnim pregledovanjem najboljših praks na komercialnem področju in področju kakovosti ter zagotavljanjem 100-odstotne skladnosti z etičnimi in kakovostnimi standardi.

• Zagotavljanje, da so časi izvedbe storitev opredeljeni, dogovorjeni in učinkovito sporočeni ekipam ter da so dosledno doseženi.

• Vzpostavljanje in upravljanje odnosov z naročniki. Ustvarjanje in vzdrževanje jasnih komunikacijskih poti ter pravil sodelovanja med naročnikom in člani ekipe.

• Sodelovanje z oddelkom za poslovni razvoj in vodji ključnih strank, da se prepoznajo in izkoristijo priložnosti pri obstoječih in novih naročnikih.

• Razvoj, mentorstvo, motiviranje in krepitev morale članov ekip na vodstveni in znanstveni ravni z učinkovitim timskim delom ter sistemi nagrajevanja in priznanj za uspehe ekip.

• Razvoj in mentorstvo vodij na lokaciji, da podskupine dosegajo vse kazalnike uspešnosti naročnika, da so cilji ekip jasno določeni in da so ekipe motivirane za njihovo doseganje.

• Upravljanje sistema za spremljanje morale zaposlenih, njihovega razvoja in stabilnosti z namenom ohranjanja nizke stopnje fluktuacije zaposlenih.

• Redna komunikacija z naročnikom in sodelavci v Eurofinsu za učinkovito izmenjavo informacij in takojšnje izvajanje potrebnih ukrepov.

• Zagotavljanje vzpostavitve sistemov, ki omogočajo učinkovito pripravo in pregled vse dokumentacije, povezane z dejavnostmi.

• Pregledovanje in izboljševanje komercialnih delovnih praks. Prepoznavanje področij za izboljšanje učinkovitosti ter ustrezno usklajevanje z naročnikom glede predlaganih izboljšav. Po potrebi sodelovanje z drugimi člani vodstva.

• Načrtovanje prihodnjih aktivnosti za doseganje vseh meril uspešnosti ter optimalno uporabo notranjih virov in virov naročnika v obdobjih usposabljanja.

• Zagotavljanje sistema za načrtovanje dela ter učinkovito posredovanje delovnih razporedov ustreznemu osebju.

• Vodenje in upravljanje zaposlovanja novih članov ekip v novih in obstoječih skupinah.

• Zagotavljanje sistema za medsebojno usposabljanje zaposlenih, da se dosežejo ravni storitev, dogovorjene z naročnikom.

• Zagotavljanje, da enota PSS dosega finančne cilje, določene v proračunskem postopku. Odgovornost za pripravo mesečnih podatkov za izstavitev računov finančnemu oddelku.

• Zagotavljanje, da so vsi člani ekip PSS ustrezno usposobljeni in da so evidence o opravljenih testih ter drugih usposabljanjih popolne.

• Zagotavljanje izvajanja ocen delovne uspešnosti pri neposredno podrejenih sodelavcih ter njihovega doslednega izvajanja v vseh ekipah kot del celovitega sistema upravljanja uspešnosti v organizaciji.

• Zagotavljanje stalnih povratnih informacij vsem članom ekipe glede zahtev ali sprememb naročnika oziroma organizacije.

• Obravnava poizvedb in vprašanj naročnikov ter sodelovanje z lastno ekipo in drugimi ekipami pri reševanju morebitnih težav.

• Splošna odgovornost za čistočo in urejenost delovnega okolja ekip PSS ter za varnost ekip PSS na lokaciji naročnika.

• Prepoznavanje priložnosti za izboljšanje kakovosti in storitev ter sodelovanje z ekipo pri uvajanju kulture nenehnega izboljševanja.