Reports to: Senior District Sales Manager
Location: North Taiwan
PRIMARY FUNCTION/OBJECTIVE:
The principal responsibility is to assure consistent sales achievement in assigned territory by providing quality products & service, to develop technical & selling skills to ensure customers’ needs are met, to identify opportunities for business within territory while maintaining existing business.
CORE JOB RESPONSIBILITIES:
Specific Duties
- Provide sales information to Sales Manager each month to support development of proposed forecast.
- Work with Sales Manager to develop and execute sales plan once proposed forecast is approved.
- Implement product sales strategies to ensure sales goals and targets are achieved.
- Utilize selling skills to ensure customer needs are met and territory sales targets achieved through regular customer contact.
- Develop and communicate: daily, weekly & monthly plans and results; cycle goals, sales targets and results to Sales and Marketing Management.
- Communicate market intelligence to Sales and Marketing Management.
- Attend marketing activities, conferences, health talks, exhibitions, booth and trade displays as required.
- Ensure all activities in territory are executed with professionalism and comply with AbbVie standards and Code of Conduct.
- Develop and maintain territory and customer records.
- Attend regular departmental meetings with manager to build in continuous feedback mechanisms.
Professional Competencies
Professional Knowledge
- Understand and adopt product, disease and market knowledge to fulfill customer needs
- Understand product positioning and competitiveness, communicate to customer with effects
- Read and analyze the market, competitor information and potentials
- Fair understanding to territory and healthcare system
- Able to sell by utilizing product portfolio and marketing promotions
- Be a professional problem solver
Professional Skills
- In Detailing, manage to deliver convincing product knowledge and promotion message by valid customer segmentation
- Able to handle key issues; interact with customer with effective selling skills for mutual solutions
- Adopt Challenger skills to change customer opinions and handle conflicts
- Proactively seeking feedback and react with actions respectively to deliver results
Customer Management
- Customer Satisfaction
- Build long-term positive customer relationship, adjust methodology according to segmentation
- Manage key stakeholders and opinion leaders with proficient communication skills
- Build efficient information network, foresee opportunities and manage customer status
SFE & Action Plan
- Plan, execute 90-Day territory management plan with flexibility
- Manage territory resources with timely accuracy
- Utilize SFE and other tools to collect customer data and visit records and further analyze it to plan