We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Food & Beverage Server. Reporting to the Maître d’, the Food & Beverage Server is responsible for delivering exceptional, personalized service to guests throughout their dining experience at Fairmont Southampton. This role is a key ambassador for the hotel’s culinary excellence, ensuring guests feel welcomed, valued, and well cared for through attentive service, product knowledge, and a professional approach consistent with Fairmont and Accor service standards.
Key Responsibilities
Guest Service & Dining Experience
- Provide warm, professional, and enthusiastic service to guests, ensuring a welcoming and memorable dining experience.
- Greet guests promptly, present menus, explain daily specials, and confidently answer questions regarding food and beverage offerings.
- Anticipate guest needs and respond promptly and courteously at all times, regardless of service volume or time of day.
- Regularly check guest satisfaction during service, address concerns proactively, and take appropriate action to resolve issues.
- Maintain professional, friendly interactions with guests to enhance overall satisfaction and loyalty.
Service Operations & Order Management
- Report to the Restaurant Captain at the start of each shift to receive floor assignments, side duties, service instructions, menu updates, and guest feedback.
- Take accurate food and beverage orders and communicate them clearly to kitchen and bar colleagues using approved point-of-sale systems.
- Process guest checks accurately and follow self-cashiering and internal control procedures when applicable.
- Follow responsible service of alcohol guidelines and comply with all legal and hotel requirements
- Deliver food and beverages efficiently, ensuring correct presentation, timing, and quality standards are met.
- Ensure tables are properly set, cleared, and reset throughout service in accordance with outlet standards.
- Deliver food & beverages to the guests from the kitchen or bar. You will be required on some shifts to do this for the entire shift.
Cleanliness, Safety & Standards
- Maintain a clean, organized, well-stocked, and safe work area, including assigned tables and service stations.
- Maintain professional grooming, appearance, and conduct in line with Fairmont brand standards.
- Follow all food safety, hygiene, and sanitation policies when handling food and beverages.
- Adhere to all outlet policies, procedures, and Fairmont service standards.
- Maintain a professional appearance and positive working relationships with colleagues at all times.
Teamwork & Operational Support
- Work collaboratively with the service team, kitchen, bar, and leadership to ensure smooth and efficient operations.
- Assist colleagues during peak service periods to maintain service flow and guest satisfaction.
- You will be required to lift and move chairs and tables as required for restaurant operations.
- Perform other reasonable duties as assigned to support restaurant operations.