We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Attendant. Reporting to the Spa Manager, the Spa Assistant plays a key role in supporting the daily operations of Fairmont Southampton’s award-winning spa. This position is responsible for assisting with guest services, maintaining spa facilities, supporting therapists and reception operations, and ensuring the spa environment is consistently clean, calm, and welcoming. The Spa Assistant contributes directly to delivering a seamless and memorable guest experience in line with Fairmont and Accor luxury standards.
Key Responsibilities
Guest Service & Experience
- Welcome spa guests warmly and assist with check-in, orientation, and general inquiries.
- Provide guests with information about spa facilities, services, amenities, and spa etiquette.
- Escort guests to changing rooms, relaxation areas, or treatment rooms as required.
- Ensure guest comfort at all times by anticipating needs and responding promptly and courteously to requests.
Spa Operations & Support
- Assist the Spa Manager and spa team with daily operational needs to ensure smooth spa operations.
- Support spa therapists by preparing treatment rooms, replenishing supplies, and ensuring rooms are properly set between treatments.
- Maintain cleanliness, presentation, and organization of all spa areas, including treatment rooms, relaxation areas, locker rooms, and reception spaces.
- Restock towels, robes, linens, beverages, and amenities throughout the day.
Cleanliness, Safety & Standards
- Ensure all spa facilities and equipment are cleaned and sanitized according to health, safety, and hygiene standards.
- Follow all spa policies, procedures, and safety regulations.
- Report any maintenance issues, safety concerns, or equipment malfunctions to the Spa Manager.
Teamwork & Administrative Support
- Work collaboratively with spa therapists, reception staff, and hotel departments to deliver a seamless guest experience.
- Assist with appointment scheduling, retail displays, and basic administrative tasks as needed.
- Support special spa events, promotions, and seasonal initiatives.
- Perform other reasonable duties as assigned by the Spa Manager.