We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Receptionist. Reporting to the Spa Manager, the Spa Receptionist is responsible for delivering exceptional guest service while supporting the daily administrative and operational functions of Fairmont Southampton’s award-winning spa. This role serves as the first point of contact for spa guests, ensuring a warm welcome, seamless appointment coordination, and a calm, well-organized spa environment that reflects Fairmont and Accor luxury standards.
Key Responsibiltiies
Guest Service & Experience
- Welcome spa guests warmly and professionally, creating a relaxing and inviting first impression.
- Answer guest inquiries regarding spa services, treatments, facilities, and packages with confidence and product knowledge.
- Assist guests with spa check-in and check-out procedures, ensuring accuracy and efficiency.
- Anticipate guest needs and resolve concerns promptly to ensure a positive and memorable spa experience.
Scheduling & Administrative Support
- Book, confirm, and manage spa appointments using the spa scheduling system.
- Coordinate therapist schedules to ensure optimal use of treatment rooms and resources.
- Process payments, retail purchases, and gift certificates in accordance with spa procedures.
- Maintain accurate guest records, appointment details, and daily reports.
Spa Operations & Environment
- Prepare treatment rooms and supplies, including towels, linens, amenities, and products as needed.
- Ensure reception, treatment, and relaxation areas are clean, organized, and well-presented at all times.
- Support spa therapists and the Spa Manager with daily operational tasks.
- Monitor inventory levels of retail items and spa supplies, reporting needs to management.
Standards, Safety & Teamwork
- Follow all spa policies, procedures, and service standards.
- Adhere to hygiene, health, and safety regulations within the spa environment.
- Work collaboratively with spa therapists, attendants, and other hotel departments to deliver a seamless guest experience.
- Participate in ongoing training related to spa services, systems, and guest service excellence.