We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Maître d’. Reporting to the Director of Food & Beverage and Assistant Director of Food & Beverage, the Maître d’ is responsible for leading front-of-house service excellence and dining room operations across Fairmont Southampton’s food and beverage outlets. This role oversees the guest arrival experience, dining room operations, service standards, and team performance, ensuring each guest enjoys a seamless, personalized, and memorable dining experience.
As a key ambassador of Fairmont and Accor brand standards, the Maître d’ balances guest service excellence, operational efficiency, team leadership, and financial performance while driving continuous improvement and revenue growth across all outlets.
Key Responsibilities
Guest Experience & Service Leadership
- Lead and oversee the guest welcome experience, including greeting guests, managing reservations, assigning tables, and ensuring smooth dining room flow.
- Maintain a strong presence on the floor during service to engage with guests, anticipate needs, and resolve concerns promptly and professionally.
- Ensure consistent delivery of Fairmont and Accor service standards across all outlets and service periods.
- Build guest loyalty by creating personalized, memorable dining experiences and handling feedback proactively.
Outlet Operations & Performance
- Oversee daily operations of assigned food and beverage outlets, ensuring service efficiency, quality, and brand consistency.
- Balance operational, administrative, and colleague needs to support a high-performing, guest-focused environment.
- Monitor reservations, seating plans, and service pacing to optimize capacity, guest satisfaction, and revenue potential.
- Take ownership of hygiene, cleanliness, and safety standards within assigned outlets, actively leading and supporting periodic hygiene checks.
Financial & Business Management
- Support the achievement of established financial, operational, and service targets through effective floor leadership and service execution.
- Support cost control initiatives, expense management, and revenue optimization strategies.
- Identify opportunities to maximize revenue through effective upselling, outlet promotions, special events, sporting events, and golf partnerships.
- Collaborate with marketing and leadership teams to ensure proper promotion and visibility of food and beverage offerings.
Team Leadership & Development
- Recruit, train, coach, and develop service colleagues to deliver consistent service excellence.
- Train employees on POS usage, service procedures, LQA standards, and self-cashiering controls.
- Foster a positive, professional, and collaborative team culture aligned with Fairmont values.
- Provide ongoing performance feedback, guidance, and support to encourage growth and accountability.
Systems, Standards & Collaboration
- Ensure full compliance with POS procedures, self-cashiering processes, and internal controls.
- Maintain close and effective working relationships with culinary, sales, events, marketing, finance, and other supporting departments.
- Participate in continuous improvement initiatives to enhance service delivery, operational efficiency, and guest satisfaction.
- Perform other reasonable duties as required to support overall food and beverage operations.