We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Events Concierge. The Events Concierge reports to the Director of Events and plays a key role in delivering seamless, personalized, and luxury-level service to meeting planners and conference guests. This role serves as the on-site extension of the Events team, ensuring events are executed flawlessly while anticipating client needs and responding proactively to requests and changes.
Key Responsibilities
Conference & Event Experience
- Serve as the dedicated on-site Events contact for meeting planners during assigned events, working in close partnership with the Event Manager.
- Be familiar with VIPs, key client contacts and special program requirements to ensure appropriate recognition and personalized service.
- Review BEOs, group resumes, agendas, and event details to understand requirements and anticipate client needs.
- Inspect meeting rooms and public areas to ensure setups, signage, cleanliness, and presentation meet hotel and client standards.
- Monitor meetings, breaks, room refreshes, room turns, and other event requirements to ensure smooth execution.
- Respond promptly to changes, last-minute requests, and service concerns with a calm, solutions-focused approach.
- Build strong relationships with meeting planners through proactive communication and personalized service.
Guest & Meeting Planner Support
- Assist meeting planners and guests with conference materials, printing, photocopying, deliveries, directions, and other reasonable requests.
- Identify and promptly coordinate resolution of meeting room, AV, temperature, lighting, housekeeping or maintenance issues with the appropriate teams.
- Receive, organize, store, and deliver conference boxes, packages, equipment, and meeting materials.
- Maintain and provide meeting planner supplies and other essential conference support materials.
- Assist attendees with directions to meeting rooms, breakout sessions, meals, restrooms, and other hotel facilities.
- Maintain accurate event boards, reader boards, meeting room signage, and directional information.
- Work closely with Events Managers, Sales, Banquets, Front Office, Housekeeping, Engineering and external program partners as required to ensure seamless event delivery.
Communication & Coordination
- Work closely with Events Managers, Sales, Banquets, Front Office, Housekeeping, Engineering, and other departments to ensure seamless event delivery.
- Communicate event changes, special requests, and operational issues promptly to the appropriate departments.
- Participate in pre-convention meetings, site inspections, planning visits, and Conference Services & Catering meetings as required.
- Support service recovery and escalate concerns appropriately to ensure client satisfaction.
Operational Excellence
- Maintain a visible and professional presence throughout assigned events and conference areas.
- Ensure public spaces and meeting areas remain guest-ready, organized, and reflective of luxury standards.
- Take ownership of assigned tasks and follow through to completion.
- Uphold Fairmont brand standards and contribute to a culture of teamwork, professionalism, and service excellence.
Other Duties & Responsibilities
- Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional meeting and guest experience.