We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Room Attendant. Reporting to the Assistant Director, Housekeeping, the Room Attendant is a vital member of the Housekeeping team and is responsible for maintaining the cleanliness, presentation, and comfort of guest rooms at Fairmont Southampton. This role ensures that guest rooms meet our high standards of cleanliness and hospitality, contributing to an exceptional guest experience by providing attentive and efficient service.
Key Responsibilities
Guest Room Cleaning & Preparation
Thoroughly clean and maintain guest rooms, including making beds, changing linens, vacuuming, dusting, polishing, and cleaning bathrooms to brand standards.
Restock guest room amenities, supplies, and toiletries as required.
Ensure rooms are ready for guest arrival and consistently maintained throughout a guest’s stay.
Guest Interaction & Service
Respond promptly and courteously to guest requests for cleaning or additional services.
Provide friendly, professional service and information, supporting overall guest satisfaction.
Respect guest privacy and security at all times.
Maintenance Reporting & Safety
Report any maintenance issues, safety hazards, or operational concerns to the Executive Housekeeper.
Follow all safety procedures, handling equipment and cleaning materials according to hotel protocols.
Teamwork & Operational Support
Maintain a clean, organized, and efficient work area, including housekeeping carts and supplies.
Work effectively both independently and as part of the Housekeeping team.
Assist with special cleaning projects or deep cleaning tasks as assigned.
Other Duties & Responsibilities