We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Director, Discover Bermuda. The Director, Discover Bermuda is responsible for leading and growing Fairmont Southampton’s destination management business, creating exceptional experiences that showcase the best of Bermuda while generating incremental revenue for the resort and DMC. This role develops and manages destination experiences, transportation, excursions, off-site events, entertainment, and incentive programs for resort guests, groups, weddings, corporate clients, and external partners.
As a key commercial leader, the Director builds Discover Bermuda into a distinctive, profitable destination management platform that connects guests and clients with the island’s culture, experiences, attractions, and local community.
Key Responsibilities
Destination Strategy & Business Development
- Develop and execute the commercial strategy for Discover Bermuda, establishing it as a leading luxury destination management offering.
- Create and curate distinctive Bermuda experiences, excursions, tours, transportation solutions, entertainment, and off-site events.
- Identify and develop new business opportunities with corporate groups, incentive programs, weddings, meeting planners, travel advisors, tour operators, and external clients.
- Develop strategic partnerships with local attractions, transportation providers, guides, entertainers, restaurants, activity providers, and other tourism partners.
- Create compelling proposals and packages that showcase Bermuda and differentiate Fairmont Southampton.
Revenue & Financial Performance
- Drive revenue and profitability across Discover Bermuda products and services.
- Develop pricing, packages, commissions, and partnership agreements that maximize revenue while maintaining a premium guest experience.
- Prepare budgets, forecasts, and business plans and monitor financial performance against targets.
- Identify opportunities to increase ancillary revenue and cross-sell Discover Bermuda experiences to resort guests and groups.
- Maintain appropriate controls over vendor costs, margins, and departmental expenses.
Guest & Client Experience
- Ensure all Discover Bermuda experiences consistently reflect Fairmont’s luxury service standards.
- Oversee the end-to-end delivery of destination experiences, from proposal and booking through execution and post-experience follow-up.
- Serve as a senior point of contact for key clients, meeting planners, wedding professionals, and VIP guests.
- Gather feedback and continuously enhance experiences based on guest expectations, market trends, and performance.
Partnerships & Collaboration
- Build strong relationships within Bermuda’s tourism, hospitality, transportation, entertainment, and business communities.
- Work closely with Events, Sales & Marketing, Food & Beverage, Rooms, Revenue Management, and resort leadership to maximize total resort revenue.
- Collaborate with local tourism organizations and relevant government and community stakeholders.
- Position Discover Bermuda as an extension of the Fairmont Southampton experience and a compelling reason to choose Bermuda as a destination.
Leadership & Team Development
- Lead, coach, and develop the Discover Bermuda team and establish clear performance expectations.
- Develop efficient operating procedures, service standards, vendor protocols, and quality controls.
- Build a culture focused on entrepreneurship, collaboration, accountability, and exceptional guest experiences.
- Ensure appropriate staffing and resources to support seasonal demand and major group programs.