Your responsibilities will include:
- Assist and oversee the day-to-day operations of the Front Office team.
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.