We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Housekeeping Supervisor. Reporting to the Assistant Director, Housekeeping, the Housekeeping Supervisor oversees the day-to-day operations of the housekeeping team on a designated floor or group of floors. This role ensures that guest rooms and public areas meet the highest standards of cleanliness, comfort, and presentation. The Housekeeping Supervisor also plays a key role in training, mentoring, and motivating housekeeping staff to deliver exceptional guest experiences.
Key Responsibilities
Team Supervision & Training
Assign rooms and tasks to room attendants according to the sectional schedule.
Train, coach, and supervise room attendants, ensuring adherence to hotel standards.
Monitor performance, provide feedback, and support staff development initiatives.
Foster a positive, collaborative, and professional team environment.
Room Inspection & Quality Assurance
Conduct thorough inspections of guest rooms and public areas to ensure cleanliness and presentation meet Fairmont standards.
Address any deficiencies immediately, implementing corrective actions as needed.
Maintain consistent quality standards across assigned floors.
Guest Service & Issue Resolution
Respond promptly to guest complaints or requests related to housekeeping.
Collaborate with other departments to resolve issues and ensure a seamless guest experience.
Maintain a professional and courteous demeanor at all times.
Inventory, Equipment & Supplies
Ensure housekeeping supplies, linens, and equipment are well-stocked, organized, and in good condition.
Order, receive, and track housekeeping inventory and supplies.
Maintain accurate records of inventory, expenses, and usage.
Administrative Duties & Reporting
Prepare and distribute handheld devices and maintain a log of usage.
Report operational concerns, maintenance issues, and team performance observations to the Executive Housekeeper.
Assist with daily, weekly, and monthly housekeeping reports as required.
Other Responsibilities
Support departmental initiatives, special projects, and seasonal programs.
Perform additional duties as assigned by the Executive Housekeeper.