As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions.
Key Responsibilities
- Welcome guests with professionalism, warmth, and genuine hospitality.
- Manage check-ins and check-outs efficiently and accurately.
- Handle guest enquiries, requests, and complaints with confidence and discretion.
- Provide local knowledge and concierge recommendations.
- Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
- Answer telephone and email enquiries promptly and professionally.
- Maintain accurate guest records and ensure compliance with hotel policies.
- Assist with valet, luggage, and guest services during peak periods when required.
- Support the team across all Front Office operations, including occasional night shifts.