Reporting directly to the General Manager, you'll lead the day-to-day operations of The Social, our vibrant in-house restaurant, while partnering closely with our Kitchen, Sales and Marketing, and People & Culture teams to deliver exceptional experiences for our guests.
The key responsibilities in this role are unique to this hotel and include:
Lead, coach and develop a team of passionate F&B Heartists, creating a positive and high-performing culture.
Be a visible, hands-on leader who isn't afraid to jump into service when required.
Take ownership of the guest experience, ensuring every interaction reflects genuine hospitality and care.
Prepare rosters that support business needs while balancing team wellbeing and operational requirements.
Coordinate staffing solutions and support the team during periods of leave or unexpected absences.
Manage restaurant ordering, stock control and inventory, working closely with the Executive Chef.
Collaborate with Sales and Marketing to deliver seamless conferences, events and group experiences.
Drive team capability through onboarding, coaching, training and succession planning.
Support recruitment activities in partnership with the People & Culture Manager.
Monitor performance through daily, weekly and monthly reporting.
Respond confidently and professionally to guest feedback and escalated concerns, always seeking guest-focused solutions.
Ensure compliance with liquor licensing requirements, food safety standards and hotel policies.
About You
You're passionate about hospitality and thrive in an environment where no two days are the same. You love developing people, creating memorable guest experiences, and finding better ways of working.
Valid Australian RSA and Approved Manager Licence (RMLV) preferred.
Previous supervisory or leadership experience within hospitality.
A genuine passion for mentoring and developing teams.
A hands-on leadership style and willingness to lead from the front.
Strong organisational and stakeholder management skills.
The ability to build collaborative relationships across departments.
Confidence in managing guest concerns with professionalism and empathy.
Experience with rostering, stock management and operational administration.
Skilled Barista experience.
Flexibility to work across a rotating roster, including weekends and public holidays.
**Full Australian Working Rights - this position is not available for sponsorship**