Role Overview
As a Spa Therapist at Banyan Tree Dubai, you are responsible for delivering exceptional wellness experiences through personalised spa treatments, ensuring every guest receives a calming, rejuvenating, and memorable journey.
You are a key ambassador of the Banyan Tree brand, providing professional, attentive, and personalised care while creating a tranquil environment that reflects the resort’s commitment to wellbeing and exceptional guest experiences.
Key Responsibilities
Guest Consultation & Personalised Treatments
- Conduct professional consultations with guests prior to treatments to understand their preferences, wellness goals, and any health considerations.
- Recommend suitable treatments and wellness experiences based on individual guest needs.
- Deliver a variety of high-quality spa treatments, including massages, body treatments, and wellness therapies.
- Perform specialised treatments such as aromatherapy, hot stone therapy, reflexology, and other signature spa experiences.
- Ensure treatments are delivered safely, professionally, and in line with Banyan Tree Spa standards.
Guest Experience & Service Excellence
- Create a warm, relaxing, and personalised experience for every guest throughout their spa journey.
- Ensure guests feel comfortable, cared for, and fully relaxed before, during, and after treatments.
- Maintain a calm and peaceful treatment environment through appropriate lighting, temperature, music, and overall ambience.
- Provide professional advice on wellness routines, skincare, and post-treatment care.
- Build genuine connections with guests and anticipate their needs to enhance their overall experience.
Spa Product Knowledge & Retail Support
- Recommend appropriate spa products and treatments based on guest preferences and requirements.
- Promote spa services and retail products to support revenue objectives.
- Share product knowledge and wellness recommendations with guests in a professional and consultative manner.
- Encourage repeat visits by creating memorable and personalised guest interactions.
Treatment Room & Hygiene Standards
- Maintain cleanliness, organisation, and presentation of treatment rooms at all times.
- Ensure all equipment, tools, linens, and amenities are prepared before and after each treatment.
- Follow strict hygiene, sanitation, and safety procedures in line with spa standards.
- Ensure guest records, treatment preferences, and relevant health information are accurately maintained.
- Report any maintenance, safety, or guest-related concerns to the Spa management team.
Teamwork & Operational Support
- Collaborate closely with Spa, Wellness, and Front Office teams to ensure a seamless guest experience.
- Participate in training and development programmes to continuously enhance technical skills and service knowledge.
- Stay updated on the latest spa trends, treatments, and wellness practices.
- Support the overall operation of the Spa department and assist with additional duties as required.