-Handle incoming calls professionally, following hotel telephone etiquette and directing enquiries to the appropriate department.
-Manage daily email correspondence, responding to enquiries promptly and professionally and ensuring proper follow-up.
Input and maintain group bookings and ensure all booking activities are updated accurately and promptly.
-Prepare sales reports and maintain accurate records and filing in line with hotel procedures.
-Coordinate and arrange site inspections for prospective clients.
-Support the Sales team with quotations, proposals, contracts and other sales-related documentation.
-Respond to client enquiries, feedback and complaints professionally, ensuring timely follow-up.
-Escalate incidents, irregularities and service concerns to the appropriate management team.