The Guest Service Officer's purpose is to deliver the highest standards of service excellence in accordance with the company guidelines. To effectively manage the arrival, departure and in house guest experience and constantly strive to exceed our guests’ expectations.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.