A Senior Research Manager manages client relationship for more complex or key accounts and oversees multiple projects and clients.
Responsibilities:
1. Client Management:
a. Key Account Manager (KAM) for 1 or a few clients
b. Client relationship management for more complex or key accounts
2. Project Management:
a. Autonomous management, implementation and coordination of complex research projects
b. Taking client briefs and writing study proposals
c. Propose appropriate methodologies and research approaches
d. Prepare estimates for ad hoc studies
e. Negotiate contracts, or specifications, technically, methodologically and financially
f. Ensure that projects meet objectives and are delivered on-time and within budget
g. Ensure that the project work meets agreed quality standards
h. Report writing with storytelling
i. Presentation of results, including relevant recommendations
3. Strategy:
Ensuring that ongoing activities and projects adhere to the company's strategic guidelines
4. Revenue:
a. Ensure targets for the accounts are met
b. Share feedback with managers on client needs and potential revenue risks
5. People:
a. Possibility to manage a Research Executive(s) or Panel Leader(s) but not necessary
b. Close collaboration with the Data Solutions Hub
c. Work closely with other members of our sensory and research team and the field team
d. Involved in training and mentoring