Workplace Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job profile 

• Qualification : Bachelor’s Degree / Master Degree (Preferred MBA) 

• Industry Type             : FM Services, Hotel, Projects, Construction 

• Overall Experience : 6 – 8 years 

• Industry Experience : 5 – 6 years 

• Technical Skills : Building Services 

• Generic Skills            : Leadership, Communication, Vendor/people management 

• Behaviors : Team work, Learning attitude & Positive thinking 

Job Aim 

Facility Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction. 

Competencies 

• Communication skills  

• Planning and organizational skills  

• Negotiation skills  

• Problem analysis  

• Decision-making  

• Judgment  

• Client service orientation  

• Adaptability  

• Team work 

• Presentation skills 

• Computer Knowledge 

• Technical knowledge of building services 

• Innovative approach at work 

Responsibilities 

Facility Operations 

• To ensure Facility Maintenance and Upkeep on an ongoing activity  

• To act as a single point of contact for the designated facility for all FM escalations. 

• Ensure Upkeep Schedule and Execution as per the schedules 

• Direction of daily/Weekly work at site to the staff  

• Ensure Cafeteria Management related to hygiene and food safety  

• Follow Building Inspection Plan as per the process 

• Govern Daily Walk around and Snag Closures  

• Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility 

• Ensure Environment, Health and Safety practices  

• Managing Client/VVIP Visits and Walkthroughs  

• Managing Govt. Official Visitors  

• Delivering and adhering to the agreed KPI and SLAs  

• Ensure Incidents are managed and communicated as per the escalation matrix 

• To Ensure Builders Co-ordination on their deliverables  

• To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered  

• Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits  

• Manage IC Requests within the TAT  

• Ensure Asset Management - Bonded and Non-bonded  

• Ensure Stores Management  

• Co-ordination with CP Team on Seat Planning  

• Project Movement (Deals) - Co-ordination  

• Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.  

• Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination  

• Govern Scrap and Waste Management  

• Conduct R&R Programs  

• Follow Business Continuity Management process  

• Ensure BGC for Direct and TPV Staff  

• Perform Daily/Weekly/Monthly checks  

• Ensure Drop Ins and Additional Power Loads are handled as per process  

• Use of Technology Tools and Operations  

• Co-ordinate - Expansions, Go Lives and Decommissioning  

• Fact Finding of abnormalities  

• Conduct Facility Risk Assessment and Mitigation  

• Perform Facility Access Management - Level 2 and Level 3 areas  

• Operational requirement approvals - Photography, space blocking, Bay decoration etc.  

• Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns 

• Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.  

Facility Reports 

• Ensure Daily/Weekly/Monthly Reports are sent as per timelines  

• CRM Dash Boards are sent as per timelines  

• Fire Drill Reports are sent as per timelines  

Service Partner - Vendor Management 

• Ensure Vendor Partner Deliverables  

• Ensure Monthly Performance Review and Scoring  

• Ensure Service Partner Induction and Termination as per process