Director of Communications and Programs

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

As Director of Communications and Programs, you will drive strategic communications, governance excellence, and employee engagement across our workstreams in support of delivery to our Financial Services client. Reporting to the account-based COE workstream lead, you will ensure consistent, high-quality communications that build transparency and reinforce JLL's trusted partnership with our client.

Your expertise in communications and program management will serve as a central resource for governance reporting, employee onboarding, and feedback management while fostering a culture of continuous improvement.

What This Job Involves

As Director of Communications and Programs at JLL, you will be a strategic partner shaping how we communicate and deliver excellence to our leading financial services client. You will create communications frameworks and programs that enhance transparency and drive engagement across workstreams and with client stakeholders, contributing to JLL's reputation as an industry leader.

We embrace innovative ways of working and provide opportunities for you to advance your career. We highly value your well-being and champion inclusivity and belonging in a supportive work environment.

What Your Day Will Look Like

Strategic communications leadership. You'll develop and implement comprehensive communication plans that support partnership and account goals, change management initiatives, and stakeholder engagement. Your proactive and engaging communications foster a culture of transparency, inclusion, and continuous improvement. You'll mitigate operational and compliance risks through timely, accurate dissemination of policies, procedures, and regulatory requirements, ensuring all team members have the information they need to succeed.

Client-facing excellence and governance oversight. You'll provide expert oversight and content development for all client deliverables, establishing standardized formats and reporting standards that ensure consistency and exceptional client experience across workstreams. You'll lead efforts to refresh and right-size the reporting matrix, prioritizing quality over quantity through routine evaluations at agreed frequencies. Coordinating with JLL workstream leads, you'll ensure timely delivery of high-quality, transparent reporting that fosters trust and alignment. Your programmatic and content oversight for all governance presentations—including QBRs, Management Level Governance meetings, and MBRs—guarantees materials are clear, visually compelling, and aligned with partnership expectations. You'll provide support for other client reporting needs as assigned.

Medallia feedback program management. You'll partner with workstream teams to translate client feedback into actionable improvement plans, closing the loop with clients and demonstrating our responsiveness. Your tracking of trends and metrics identifies opportunities for service enhancement and risk mitigation, ensuring we continuously evolve to meet and exceed client expectations.

Employee onboarding and orientation excellence. You'll design and execute a standardized, account-level onboarding and orientation program that ensures new hires are efficient, safe, and engaged from day one. Working in partnership with workstream leads, you'll coordinate with hiring managers and HR to ensure all communications and day-one readiness activities are completed consistently across the account. You'll measure onboarding effectiveness and new hire satisfaction, implementing improvements based on feedback to create an exceptional employee experience.

Learning and development program support. You'll partner with HR and L&D teams to promote, communicate, and track participation in required and optional training programs. Your communications ensure employees are aware of available learning resources, deadlines, compliance requirements, and career development opportunities. You'll support the rollout of new L&D initiatives with targeted communications that drive engagement and accountability, contributing to our team's continuous growth and development.

Required Qualifications

• Bachelor's degree in Communications, Business Administration, Organizational Development, or related field
• 7+ years of strategic communications and program management experience in professional services, facilities management, or corporate environments supporting complex client accounts
• Demonstrated success developing communication strategies and governance materials (presentations, reports) that drive engagement, change management, and stakeholder alignment with strong attention to detail and visual design principles
• Experience managing feedback programs and translating data into actionable improvement initiatives
• Strong organizational and project management capabilities with ability to manage multiple priorities, deliverables, and cross-functional relationships simultaneously
• Exceptional written and verbal communication skills with ability to tailor messaging for diverse audiences and build collaborative partnerships
• Experience designing and implementing employee onboarding and training programs
• Proficiency in Microsoft Office applications, presentation software, and communication platforms

Preferred Qualifications

• Advanced degree in Communications, Business Administration, or related field
• Experience in integrated facilities management or real estate services industry
• Familiarity with Medallia or similar customer feedback management platforms
• Experience supporting governance frameworks for large-scale client accounts
• Background in change management and organizational development
• Proficiency with AI-powered tools and platforms (e.g., Claude, ChatGPT, or similar) to enhance content development, workflow efficiency, and communication effectiveness

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

168,000.00 – 192,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy