The Field Service Engineer I/II - Calibration Technician performs Calibrations/Qualifications, Preventative Maintenance and Repairs on pipettes and various types of small laboratory instrumentation.
Responsibilities
- Perform calibration/qualification and preventative maintenance in the lab on single channel and multi-channel pipettes.
- Travel to customer sites to perform pipette calibrations and PM’s as necessary.
- Perform troubleshooting and repair of various types of small laboratory equipment both in the field and in the lab.
- Manage personal parts inventory effectively.
- Provide feedback to Manager regarding any issue impacting service delivery, particularly issues impacting turnaround times.
- Complete administrative paperwork and reports promptly and accurately.
- Follow good documentation practices (GDP) as applicable to daily activities.
- Contact customers on time and schedule service efficiently.
- Adhere to environmental health and safety guidelines.
- Effectively communicate with clients and other internal and external parties.
- Follow Eurofins work policies and all applicable SOPs. Ensure that training on both remains current.
- Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors).
- Act impartially within the management system.
- Perform other tasks as assigned by Management.