Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
General Summary
Qualifications
Essential Functions
Provides leadership, guidance, mentorship, and support to pharmacy staff and serves as a positive role model for professionals under their supervision.
Supervises and directs the daily operations of pharmacy services within assigned areas, ensuring safe, effective, timely, and reliable medication preparation, distribution, and delivery.
Develops staffing models and schedules and assigns staff to ensure appropriate coverage of pharmacy operational areas and services.
Directs the activities of pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns within assigned areas and ensures appropriate utilization of staff and operational resources.
Serves as a resource regarding pharmacy policies, procedures, and operational practices to pharmacists, physicians, nurses, and other hospital staff.
Serves as a subject matter expert in pharmacy automation and medication distribution systems, including decentralized automated dispensing cabinets, centralized carousel technologies, robotics, and other area-specific technologies.
Collaborates with Pharmacy Information Systems, automation vendors, and other technical resources to optimize, maintain, and improve automated medication distribution systems, medication inventory management, and operational efficiency.
Develops and implements workflows designed to improve efficiency, reliability, medication safety, productivity, and appropriate utilization of pharmacy resources while minimizing waste.
Oversees and ensures compliant compounding practices within assigned areas, as applicable, in accordance with USP <795>, <797>, and/or <800> requirements.
Ensures compliance with controlled substance regulations and supports medication-use processes designed to prevent, identify, and appropriately address drug diversion.
Oversees the management and maintenance of emergency code carts, medication kits, perioperative trays, and other medication distribution systems throughout hospital, perioperative, and ambulatory care areas, as applicable.
Actively monitors and evaluates operational, quality, safety, productivity, and financial performance and implements improvement initiatives as appropriate.
Benchmarks operational practices against internal standards and local and national best practices to identify opportunities for continuous improvement.
Maintains accountability for appropriate human, capital, financial, and operational resource utilization within assigned areas.
Ensures accurate employee timekeeping and leave records and maintains appropriate staffing and coverage to support operational needs.
Oversees pharmacy staff development, orientation, onboarding, training, continuing education, and competency assessment.
Conducts educational programs, in-services, staff meetings, and other learning activities to support staff knowledge, competency, and professional development.
Participates in the recruitment, interviewing, selection, onboarding, and retention of qualified pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns.
Conducts employee performance evaluations and addresses performance concerns through coaching, performance improvement plans, and corrective action when appropriate.
Facilitates and supports staff, resident, and student training experiences and competency assessments.
Develops, implements, and maintains departmental policies and procedures in collaboration with pharmacy leadership, ensuring policies are current, communicated effectively, and consistently followed.
Participates in determining short- and long-term departmental goals and contributes to strategic planning and operational initiatives.
Coordinates with Supply Chain and Finance teams regarding medication and supply utilization, inventory management, purchasing, billing integrity, and related financial processes.
Maintains an emphasis on ongoing quality, safety, regulatory compliance, medication safety, productivity, and operational improvement initiatives.
Actively manages operational resources to support patient care services, medication safety systems, regulatory requirements, quality assurance programs, and departmental priorities.
Maintains effective communication with pharmacy staff, pharmacy leadership, administrative teams, physicians, nurses, other healthcare professionals, and institutional departments.
Consistently demonstrates professionalism and effectively manages and resolves conflict to promote positive working relationships and collaborative outcomes.
Mentors pharmacists and pharmacy technicians, supports professional growth, and elevates standards of pharmacy practice.
Participates in on-call responsibilities as assigned.
Identifies opportunities to improve pharmacy services and collaborates with colleagues across MGH and MGB to implement initiatives that advance pharmacy practice and patient care.
Assumes additional responsibilities in the management and operation of the Department of Pharmacy as delegated by the Director of Pharmacy Operations and Chief Pharmacy Officer.
Education
Doctor of Pharmacy Pharmacy required
Masters Degree preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Pharmacist [State License] - required
Experience
Related experience 3-5 years preferred
Knowledge, Skills and Abilities
Must have excellent verbal, written and quantitative skills.
Displays a comprehensive knowledge of department operations.
Shows knowledge of the pharmacology of drugs and legal aspects of dispensing.
Demonstrate interpersonal skills to educate and supervise staff, normally acquired after a three to five years of related hospital experience in a progressive, large health care organization and through self-directed education.
Can work accurately and make decisions under stress and with time constraints.
Strong attention to detail.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours