We invite you to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates, as a Front Office Supervisor. In this pivotal role, you will lead and inspire your front office team to deliver exceptional guest experiences while maintaining operational excellence. As Front Office Supervisor, you will combine your passion for customer service with strong leadership capabilities to ensure every guest interaction reflects our commitment to quality and professionalism. You will be the backbone of our front office operations, balancing guest satisfaction with efficient administrative procedures and team development.
- Lead, train, and recognize front office team members to support exceptional guest service delivery and foster a collaborative work environment
- Provide engaging, professional, and friendly service to guests, turning their visits into memorable experiences
- Handle guest inquiries and complaints with empathy and decisiveness, ensuring appropriate resolution and follow-up actions
- Oversee front office operations including room assignments, guest check-ins, check-outs, and billing accuracy
- Manage and balance all room charges, including ancillary services (F&B, spa, concierge, and other departments)
- Audit and post room rates and taxes accurately, ensuring all guest billing is correct for groups, tours, and individual guests
- Process and reconcile front office credit card transactions with precision and attention to detail
- Perform end-of-day duties for the property management system and point-of-sales systems
- Maintain comprehensive knowledge of all groups and events in-house, effectively communicating relevant information to staff
- Ensure adherence to all hotel policies, procedures, and service standards while promoting a culture of continuous improvement
- Support company initiatives including guest satisfaction surveys, loyalty programs, and quality assurance standards
- Maintain full understanding of emergency procedures and safety protocols, including fire safety procedures
- Collaborate with all hotel departments to ensure seamless operations and guest satisfaction
- Work independently and prioritize responsibilities effectively while managing multiple tasks simultaneously
- Demonstrate flexibility and resilience when handling high-pressure situations and unexpected challenges