We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia. As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.
- Greet and assist guests, ensuring a warm, professional, and efficient welcome.
- Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
- Answer and manage incoming phone calls, emails, and other guest communications.
- Provide accurate information about hotel facilities, services, and local attractions.
- Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
- Maintain accurate guest records and update relevant information in the hotel system.
- Handle guest complaints and concerns professionally and escalate matters when necessary.
- Process payments and assist with cashiering procedures in accordance with hotel policies.
- Maintain a clean, organized, and professional Front Desk area.
- Follow hotel security, safety, and operational procedures at all times.
- Support the Front Office team and perform other duties as assigned by management.