Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.
Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.
Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.
Actively engage with local laundry partners and consistently source new business opportunities
Overseeing all recruitment processes, and developing departmental succession plans
Effectively manage all colleagues relationships within the department
Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Ensuring high colleague engagement through recognition and removal of identified barriers
Overseeing the Housekeeping Management to maximize leadership synergy
Liaising with all Hotel departments as required
Actively participating as a member of hotel committees as required
Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
Other duties as assigned