Reporting to Fairmont Head Butler, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Identify and anticipate guests’ needs and ensure personalized service is provided
- Provide Food and Beverage services as required
- Assist with any plans or arrangements the guest intends to make during their stay
- Ensure that all requests from guests are made possible and are followed up on
- Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned