As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and managing labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail, strong organizational skills, and a passion for creating exceptional guest experiences.
Start Date: October 2026
Position Type: Permanent
Job Duties Include:
- Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants.
- Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards.
- Schedule and monitor staffing levels to align with occupancy and operational needs.
- Maintain effective communication across departments (e.g., Front Office, Engineering, Canmore Regional Laundry).
- Conduct regular inspections and ensure compliance with LQA standards.
- Respond to guest feedback, resolve service issues promptly, and implement improvements.
- Train, coach, and evaluate team performance; foster a culture of recognition and growth.
- Manage departmental budgets, control inventory, and oversee ordering of supplies and amenities.
- Ensure compliance with health and safety regulations and company policies.
- Lead sustainability initiatives within the housekeeping department.
- Develop and update job descriptions, job task checklists and standard operating procedures.