Reports To: Housekeeping Manager
Supervises: Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required
General Purpose: Assists the Housekeeping Manager in supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
Specific Responsibilities:
Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
Recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
Ensure compliance with accident/loss preventive programs.
Achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Work with the front desk staff to help resolve guest issues that arise.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and property.
Assist Housekeeping Manager monitors the performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards.
Communicate within all departments of the hotel.
Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
Be able to manage the department in absence of the Housekeeping Manager
Scheduled days and times may vary based on needs.
Other duties as assigned by your supervisor or manager.