The position is accountable for managing the reception desk, supporting Sales & Events operations; exceeding guest expectations; and responsible for the functions as outlined below to assist in meeting the overall departmental goals.
Position reports to: Sales & Catering System & Administration Manager
- Have complete knowledge of the Hotel's events, services and facilities
- Ensure prompt and courteous service is extended to both internal and external guests
- Maintain an orderly working environment
- Answering phone call inquiries, greeting and assisting clients
- Managing courier mail and packages
- Creation of New Vendor forms
- Coordinating Client mailers /event invitations /guest lists
- Creating and updating Group Forecast spreadsheets through to completion
- Reception coverage schedule (bi-weekly)
- Ordering of internal stationary supplies
- Lead Coordinator for eRFP/Dart/various booking channels
- Gift Certificate process - create/courier/track
- Assist with Sales proposals and Event processes including Internal Banquet Event Orders
- Other duties as assigned