Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Delmonico Steakhouse service expectations.
Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.
Anticipate guest and service team needs and respond promptly and professionally.
Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.
Assist with the delivery and presentation of food and beverages to guest tables in accordance with service standards.
Ensure food is delivered to the correct table and assist Servers with proper placement and clearing of dishes.
Maintain complete knowledge of menu items, ingredients, preparation methods, and common guest questions to provide accurate information when appropriate.
Maintain cleanliness, organization, and proper appearance of guest tables, service stations, side stations, and assigned work areas.
Clear and reset tables promptly and discreetly while minimizing disruption to the guest experience.
Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.
Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are available.
Assist with maintaining proper levels of china, glassware, silverware, linens, and other operating supplies.
Communicate effectively with Servers, Captains, Managers, Culinary, and other departments to ensure smooth service.
Assist in coordinating the timely delivery of food from the kitchen to the dining room.
Monitor assigned areas throughout service and promptly address cleanliness, presentation, or guest-service needs.
Handle dishes, glassware, and equipment safely and properly.
Assist with special events, private dining, large parties, and other outlet functions as assigned.
Respond appropriately to guest requests and immediately communicate complaints or service concerns to the Server or Manager.
Maintain a professional appearance and demeanor consistent with luxury hotel and fine-dining standards.
Maintain strict compliance with all health, sanitation, safety, and hotel requirements.
Perform additional duties as assigned by the Restaurant Manager, Captain, or other culinary/F&B leadership.