Supervise banquet and event service operations to ensure seamless execution and exceptional guest experiences
Lead, support, and direct Banquet Servers, Bartenders, Housepersons, and operational team members during assigned events and service periods
Conduct pre-shift meetings and communicate event details, service expectations, timelines, VIP information, and operational updates to banquet teams
Review banquet event orders (BEOs), floor plans, menus, timelines, and operational requirements prior to event execution
Ensure banquet rooms, meeting spaces, service stations, buffets, bars, and event setups are properly prepared according to hotel standards and client specifications
Monitor food and beverage service quality, timing, presentation, and guest satisfaction throughout events
Assist with food and beverage service, table maintenance, wine service, buffet presentation, and guest interaction as operationally required
Respond promptly and professionally to guest requests, operational concerns, and service recovery opportunities during events
Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and operational departments to ensure efficient event execution
Oversee setup, breakdown, room resets, and operational transitions between banquet functions
Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards
Assist with training, coaching, onboarding, and performance support for banquet team members as assigned
Monitor banquet supplies, service equipment, linens, glassware, and operational inventory during events
Maintain cleanliness, organization, and presentation standards within banquet spaces and operational areas
Support VIP functions, weddings, conferences, rooftop events, and large-scale hotel activations as assigned
Ensure accurate communication regarding event timelines, staffing needs, and operational changes throughout service periods
Uphold luxury hospitality standards through professionalism, leadership presence, appearance, and guest engagement
Perform additional duties as assigned to support banquet and hotel operations