Help Desk Engineer

In a nutshell

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk. 

As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
 

Where will you be based and what business will you support?

This hybrid position is based in Barcelona, Spain with a minimum of three days per week in the office.
 

How can you help us?

Key Duties and Responsibilities:

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10/11
  • Identity & Access Management
  • Printing and patching (desktop/server)
  • Application triage and routing
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

What can we do for you?

We offer the opportunity to work on impactful, global IT projects within a collaborative and international environment, providing exposure to business-critical systems, continuous learning, and professional growth opportunities.