Reporting directly to the Front Office Manager, with regular access to the Executive Assistant Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:
- Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Participating in & conducting training and development programs to enhance skills and capabilities.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
- Maintaining procedures & documentation.