The Role
- Under the general guidance and supervision of the Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- To drive, manage and maintain robust positive relations with all key accounts and business partners of MH&R and the hotel.
- To work as a team member to create the most professional sales team, in Mövenpick Hotels and Resorts. To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams specifically rooms, small meeting conference and food & beverage departments.
- To develop network of contacts to encourage and secure hotel trial of key decision makers.
- Generates and maintains customers of corporate segment through various sales activities (face to face sales calls, telephone calls, entertainment)
Key Deliverables and Responsibilities
Planning & Organizing:
- To develop in conjunction with the Director of Sales & Marketing structures, timely, achievable personal business plan.
- To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Mövenpick Hotels & Resorts Policies and Procedures.
- To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
- To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales and Marketing.
- To submit weekly entertainment schedule to the Director of Sales & Marketing for approval.
- As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and lunches and dinners.
- Attends major corporate functions and promotional events (i.e. exhibitions) and promotes sales (rooms, catering and other facilities and services) for the hotel.
- Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales.
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
Operations:
- Maintains a sales call pattern averaging 25 calls a week.
- Minimum two accounts entertainment per week.
- Establishes and maintains histories on every account with his/her market segments.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Solicits and service both Corporate and Groups business
- Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.
- Attends major events in hotel and city as requested by Department Head
- Closely monitors accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
- Maximizes up selling opportunities whenever possible.
- Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.