Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.
- Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel & Adagio simultaneously.
- Follow all relevant Front Office procedures linked to the CID system
- Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
- Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up
- Ensure that all guest documentations are available and up-to-date
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
- Conveys the brand and hotel image through his/her irreproachable attitude
- Maintain an up to date knowledge of the hotel and local services
- Report for duty punctually wearing the correct uniform and name tag
- Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
- Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
- Comply with local legislation as required
- Respond to any changes in the department as dictated by the needs of the hotel
- Attend training and meetings as and when required