Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
Process room reservations, modifications, and cancellations using the hotel management system
Manage cash transactions and maintain accurate financial records
Ensure the front desk area is organised, clean, and presentable at all times
Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
Manage and resolve overbooking situations and room type changes efficiently
Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

GSA - Front Office