Reports to: Hotel F&B Manager
RESPONSABILITIES
1. Team management and leadership
- Manage, support, and develop team skills
- Unite teams around La Minerva and Paris Society values, culture, and standards
- Identify high-potential candidates (promotion, mobility, transfer)
- Set an example of excellence, rigor, and personal commitment
- Implement regular training to develop managerial and operational skills
2. Operational excellence & brand image
- Be the guardian of the GiGi & Mimi Kakushi brand, image, quality, concept and standards
- Ensure compliance with service processes and standards across all areas.
- Identify operational issues and implement appropriate and sustainable solutions
- Ensure consistent customer experience across all establishments
3. Economic performance & financial management
- Ensure the best possible performance in terms of revenue and profitability
- Manage and monitor the annual budgets for each establishment with the Head of Operations
- Analyze results and propose corrective action plans
- Provide operations with the tools necessary to achieve their objectives
4. Technical supervision, health & safety and compliance
- Supervise with the General Managers the technical and regulatory aspects of sites (Maintenance / Health and safety / Applicable legislation)
- Ensure compliance with standards and obligations related to our Group and partners
- Anticipate technical and regulatory risks and coordinate corrective actions
5. Coordination & partnerships
- Ensure compliance with supplier partnerships established by the group
- Ensure synchronization between the various internal and external contacts involved in an operation
- Ensure smooth and effective communication between the departments concerned
6. Operational missions
- Be responsible for the smooth day-to-day running of establishments
- Be present during strategic services and periods of high activity
7. Reporting and strategic arbitration
- Identify, structure, and transmit key information to the Head of Operations
- Report on operational or strategic issues requiring arbitration
- Know how to engage the Head of Operations at the right time, with discernment and relevance