WHAT YOUR NEXT JOB WILL BE ABOUT
Your tasks and responsibilities in the job include:
- Support stores and head office users on hardware, software, user accounts, connectivity and business applications
- Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
- Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers
- Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems
- Set up the IT infrastructure for new store openings and support relocations and closures
- Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up
- Manage IT assets and user accounts from handover to disposal, in line with information security standards
- Translate global IT documentation into Turkish and roll it out to the stores. Create and maintain documentation, user guides, and support materials.
- Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues
- Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings