To lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
Supervise the Front Office operations, including the Reception, CID, and Guest Relations, ensuring that the hotel standards and procedures are fully known and followed.
Ensure appropriate stock levels for the smooth run of the Front Office operations and to prepare requisitions accordingly.
Daily implement and control the checklists
Ensure a proper handover between the shifts.
Upsell rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
To ensure that all guests receive a warm welcome and that they enjoy their stay, being offered the finest personal service
Offer assistance at any time in the operations and to monitor, highlight, and suggest improvements on any dysfunction
Maintain an atmosphere of high morale and a happy working relationship among the team.
Takes responsibility for anticipating and meeting customer needs