Monitor the entire security activities of the hotel.
Consulting, advising and coordinating to build security systems
Recruitment and professional training for employees
Manage and supervise the activities of the security department according to the process
Coordinate the relevant departments in the operating process
Contact nearby or local authorities for coordination when needed
Combine all the departments in the fire prevention and evacuation of guests and staff in hotel incidents
Coordinate with the fire prevention police to prepare internal training courses in the hotel
Directly solve security incidents in the hotel and report to the superior promptly
Maintain and ensure the system of security equipment always works well
Property management and property use under the Security and Hotel Division
Manage the workflow, adjust as needed, ensure the security for the hotel
Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel
Responsible for the assignment of customer service requests and weekly work schedules for employees
Control important events or issues in the course of work
Control the activities of vehicles in and out of the hotel
Supervising and checking the guest service work of staff
Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready
Report on incidents of security and order in the hotel area
Team Management
Interview, select and recruit Security guard/supervisor.
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities
Maintain complete knowledge of all hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management
Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed
Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.