We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Hostess, reporting to the F&B Supervisor. The Hostess is responsible for providing exceptional and personalized service to our guests, ensuring that every arrival and dining experience is seamless, warm, and welcoming. The role includes greeting and seating guests, managing reservations and table assignments, assisting with guest inquiries and requests, coordinating with the service team, and ensuring the restaurant or outlet is presented to the highest standards.
At Raffles, the Hostess is more than the first point of contact for our guests. This role is about creating memorable dining experiences through genuine hospitality, elegance, and attention to detail. The Hostess is professional, gracious, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and sophistication that define the Raffles experience.
KEY ROLES & RESPONSIBILITIES
- To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organised reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and performs cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed