Perform IT maintenance activities on a monthly basis.
Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
Identify IT related risks and issues and escalate them to hotel management.
Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
Provide technical support and training on systems and networks.
Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
Troubleshoot and carry out repairs and data backup / restoration when necessary.
Monitor systems and network performance on an ongoing, daily basis.
Understand the applicability of new and improved IT developments and solutions.
Display ability to identify potential upgrades, enhancements, new products and their effects
Conduct basic software training.
Demonstrate good understanding of the hotel’s software / hardware.
Conduct tests on hardware /software for maintenance purposes.
Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
Maintain software licenses and follow recommended upgrade schedules.
Provide local first level technology, guest & employee end-user support.
Troubleshoot issues on hotel's local network, computers, software and systems.
Work as onsite hand-and-eyes function for remote support.
Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

IT Agent

About the role