Scope Of Position:
Reporting to the Reservations Manager, you will be responsible for the accurate, and efficient execution of group hotel room reservations, providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Group Reservations Executive will be required to be independent and proactive, acting as in a professional manner on a day-to-day basis, including high demand periods. Maintain and develop SOP’s whilst achieving and maintaining LQA and Forbs standards.
Responsibilities:
• Keeping all booking, credit records and accounts updated and accurate.
• Exceeding guest expectations on a daily basis.
• Communication with staff and guests and handle the Groups reservations inbox in a friendly and professional manner.
• Handle group bookings, requests and rooming lists in coordination with Sales and Events Directors and Managers.
• Monitor group pick-up and provide regular updates to Sales and Events.
• Liaise with Revenue Management to ensure rate and inventory accuracy.
• Communicate with clients to understand their needs and requirements.
• Ensure all deposits, payment arrangements, and billing instructions are received and recorded correctly.
• Coordinate room blocks, create rate codes and manage reservations for group attendees in Opera Cloud.
• Assist the Reservations team on any transient enquiries/bookings by handling any overflow of emails and phone calls including operational reports and any other reservations tasks.