Dedicated to creating meaningful, personalized guest experiences, the Overnight Bell / Valet Attendant is a key Guest Services team member and an ambassador of the hotel’s service culture. Often the first face guests see upon arrival, this role creates lasting impressions through operational excellence, attentiveness, and professionalism. As a Overnight Bell / Valet Attendant, you will assist guests with luggage, valet their vehicles, and deliver personalized service while collaborating closely with colleagues across Front Office and other departments to ensure a seamless guest experience.
Please note that this is a contract position with the end date January 15, 2027.
Key Responsibilities
Guest Arrival, Departure & Valet Services
- Greet guests warmly upon arrival and departure, delivering professional, personalized service.
- Safely and efficiently assist guests with luggage, including transporting, loading, and unloading items.
- Operate guest vehicles for valet parking, adhering to hotel policies and traffic regulations.
- Deliver guest requests, amenities, and other items accurately and promptly.
- Provide accurate guidance on hotel facilities, local attractions, and transportation.
- Collaborate with Guest Services team members and other departments to ensure smooth arrivals, departures, and guest requests.
Guest Experience & Personalization
- Anticipate and respond to guest needs, creating personalized experiences.
- Maintain professional appearance, conduct, and service standards at all times.
- Promote hotel facilities, amenities, and services thoughtfully and effectively.
- Ensure all guest interactions reflect the hotel’s commitment to connection, care, and service excellence.
Communication & Collaboration
- Communicate clearly and professionally with guests, colleagues, and leadership across departments.
- Report operational issues, lost and found items, or vehicle-related incidents promptly.
- Collaborate with colleagues to ensure seamless service during peak arrivals and departures.