Main objective of the job:
- Drive the development and optimization of AI-enabled training and conversational solution offerings by translating customer requirements into scalable concepts, building functional low-code/no-code prototypes to enable sales and demonstrate value, and ensuring data-driven product performance and process efficiency.
Main attributions and responsibilities:
- Gather, analyze, and translate customer requirements into strategic target concepts and functional designs for training and AI solutions.
- Develop and configure hands-on, low-code/no-code Proof of Concepts (PoCs) (such as chatbots, voicebots, and research agents) to enable the sales team and make product potential tangible for customers.
- Monitor global technology trends (such as transcription models and conversational AI features) and actively contribute to the definition and evolution of the strategic product roadmap.
- Define, implement, and manage a smart key performance indicator (KPI) system, visualizing product performance in meaningful dashboards.
- Identify optimization opportunities within service and support processes (e.g., via task or process mining) and drive automation initiatives to increase operational efficiency.
- Read, understand, and apply the procedures from the area of responsibility and other interdepartmental procedures applicable within the company.
- Fulfill any other tasks related to the area of responsibility, as requested by the direct superior.