Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

As an Operations Manager at JLL, you'll take full ownership of the day-to-day operations across Central Square Ballarat and Thompson Parkway Cranbourne, ensuring both centers operate at the highest standard of compliance, safety, and presentation. This role is about more than facilities management — it's about building strong relationships with retailers and clients, driving operational excellence, and creating environments where businesses and communities thrive. You'll oversee contract management, coordinate capital improvements, prepare budgets, and ensure every aspect of the centers meets regulatory requirements and industry best practice. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be at the heart of delivering exceptional service and fostering collaboration across teams. You'll work closely with the Centre Manager to identify efficiencies, implement innovative solutions, and maintain the trusted reputation JLL is known for.

Key Responsibilities include:

• Supervise all operational aspects of the shopping centers, including facilities management, repairs and maintenance, contractor engagement, and project coordination to ensure seamless daily performance

• Build and maintain strong relationships with retailers through regular communication and proactive engagement, ensuring their operational needs are met and concerns are addressed promptly

• Manage contracts and tendering processes, ensuring all conditions are fulfilled, work is completed to standard, and contractors are qualified, insured, and compliant with safety regulations

• Conduct regular building audits, energy assessments, and compliance reviews to ensure adherence to building codes, workplace health and safety legislation, and environmental standards

• Prepare and manage operating budgets and contribute to the 3-year business plan, monitoring expenditure, forecasting capital and operational expenses, and delivering accurate financial reports

• Oversee security, emergency procedures, and risk management protocols to protect the property, retailers, customers, and staff at all times

• Develop and implement capital improvement projects, including renovations and tenant fit outs, managing timelines, budgets, and quality standards from tender through to completion

• Maintain a comprehensive asset register with detailed records of repairs, maintenance history, equipment efficiency, and lifecycle analysis to support strategic planning

• Deliver timely and accurate reports to clients and ownership groups, providing insights on operational performance, compliance status, and opportunities for cost savings and innovation

Sounds like you? This is what we're looking for:

• Proven experience in shopping center operations or facilities management with a strong understanding of compliance requirements and industry best practice

• Demonstrated ability to manage budgets, prepare financial forecasts, and deliver cost-effective operational outcomes

• Strong technical knowledge of building systems, plant and equipment, and maintenance protocols within a retail or commercial property environment

• Excellent communication skills with the ability to produce clear, concise reports, correspondence, and technical documentation for diverse stakeholders

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and experience using property management or facilities management software

• Valid driver's license and a clear police record, particularly in relation to financial or other relevant offences

• Strong interpersonal skills with the ability to build collaborative relationships with retailers, contractors, clients, and internal teams

• Tertiary qualification in property management, facilities management, engineering, or a related field (highly regarded)

• Experience in contract administration, tendering processes, and project management within a retail property environment (highly regarded)

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ533420

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our