Data Center Knowledge Management & Document Control Specialist

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Main Responsibilities

• Support the Data Center Knowledge Management (DCKM) APAC Readiness Program through effective document control, knowledge management, and readiness operations.

• Manage and maintain engineering, construction, and readiness documentation throughout the project lifecycle, ensuring compliance with established standards and governance requirements.

• Act as the primary point of contact for document readiness, document control, and knowledge management-related activities across APAC projects.

• Partner with Technical Program Managers (TPMs), Product Development & Insertion (PDI) teams, Engineering, Construction, and cross-functional stakeholders to ensure documentation accuracy and completeness.

• Facilitate Product Information Listing (PIL) reviews, track action items, and ensure timely closure of documentation gaps.

• Support migration of engineering and construction documentation from legacy repositories into approved Electronic Document Management Systems (EDMS).

• Maintain metadata standards, taxonomy compliance, folder structures, and document quality across all project documentation.

• Perform regular audits and reconciliation activities to ensure the accuracy and integrity of reporting dashboards and document repositories.

• Develop and maintain training materials, process documentation, and user guidance to support adoption of DCKM standards and processes.

• Identify opportunities for continuous improvement and drive process enhancements that improve documentation quality, accessibility, and operational efficiency.

Daily Work Tasks

• Collect, review, organize, and validate Plan of Record (POR) documents against established readiness requirements and project milestones.

• Ensure engineering and construction documents meet document control standards, metadata requirements, and taxonomy guidelines.

• Facilitate regular document and PIL review sessions with Product TPMs and other stakeholders.

• Maintain action trackers and coordinate follow-up activities to ensure timely resolution of documentation issues.

• Audit and update reporting dashboards and associated data sources to ensure information remains accurate and current.

• Support ad-hoc operational requests from PDI and readiness teams to address documentation blockers and project requirements.

• Coordinate document migration activities, including metadata tagging, quality checks, and repository validation.

• Manage EDMS folder structures, document classifications, permissions, and document lifecycle processes.

• Create, update, and maintain process guides, standard operating procedures, training materials, and knowledge articles.

• Track documentation progress and provide regular status updates to stakeholders and program leadership.

Areas of Responsibility (including but not limited to)

• Plan of Record (POR) Documentation

• Product Information Listings (PIL)

• Electronic Document Management Systems (EDMS)

• Engineering & Construction Documentation

• Document Readiness & Compliance

• Metadata Management & Taxonomy Governance

• Document Migration Projects

• Dashboard Integrity & Reporting Accuracy

• Construction Turnover Documentation

• Design, Issued for Construction (IFC), and As-Built Documentation

• End User Training & Knowledge Base Content

• APAC Regional Readiness Programs

You will be able to demonstrate the following on a consistent basis

• Strong document control and knowledge management expertise.

• Excellent written and verbal communication skills with the ability to engage effectively across technical and non-technical stakeholders.

• Strong analytical and problem-solving capabilities with exceptional attention to detail.

• Ability to manage multiple projects and priorities within a fast-paced and evolving environment.

• Proven ability to drive process compliance while maintaining a customer-focused approach.

• Strong organizational and planning skills with the ability to work independently with limited supervision.

• High standards of quality, accuracy, and documentation governance.

• Continuous improvement mindset with a focus on operational excellence and scalability.

• Ability to collaborate effectively across global teams and time zones.

Education and Experience

• Bachelor's in Engineering, Construction Management, Information Management, Project Management, or a related discipline.

• Minimum 5 years of experience in engineering, construction, project management, document control, knowledge management, or related fields.

• Experience supporting large-scale engineering, construction, infrastructure, or mission-critical facility projects.

• Strong understanding of document control principles, metadata management, records management, and taxonomy structures.

• Experience working with Electronic Document Management Systems (EDMS) such as AODocs, SharePoint, Autodesk Construction Cloud, Procore, or equivalent platforms.

• Experience managing document migration, repository administration, and reporting activities.

• Proven experience facilitating stakeholder reviews, managing action items, and driving deliverables to completion.

• Advanced proficiency in Google Workspace, Microsoft Office Suite, and reporting tools.

• Experience developing process documentation, knowledge articles, and user training materials.

Preferred Qualifications

• Experience with enterprise knowledge management programs and governance frameworks.

• Experience supporting construction turnover, readiness, commissioning, or operational handover activities.

• Experience with automation tools, scripting, data migration utilities, or workflow optimization initiatives.

Location

Singapore

What we can do for you

At JLL, we are committed to helping you achieve your full potential by providing opportunities to learn, grow, and make meaningful contributions to some of the world's most critical infrastructure programs. You will work alongside industry-leading experts in a collaborative and inclusive environment while being supported by competitive rewards, professional development opportunities, and a culture focused on innovation and excellence.

Apply today!

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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