Manage day-to-day client collections for a defined project portfolio
Execute the standardized collection process for allocated business line portfolio
Execute standard processes across all locations to ensure consistency and quality
Implement best practices to drive collection efficiency and effectiveness
Deliver key metrics to ensure compliance with service level agreements, KPIs, and benchmarks against industry leaders
Execute collection processes and best practices for all billing types
Interact with collection leaders regarding matters related to working capital management and portfolio performance
Maintain detailed documentation and records of all collection activities, communications, and outcomes in compliance with company standards
Identify and escalate complex collection issues to appropriate management levels and collaborate on resolution strategies
Embrace an environment that encourages maximum productivity and service effectiveness, professional development, open communication, and teamwork
Undertake appropriate training and knowledge transfer across all relevant business processes
Deliver results in alignment with EMEA's financial targets and organizational objectives
Adhere to all Sarbanes-Oxley, internal policies, audit procedures, and regulations to ensure full compliance; monitor established control points
Maintain working knowledge of key statutory impacts on the collection process and communicate relevant updates to the team
Collaborate with accounting, legal, and other departments to resolve billing disputes and ensure accurate revenue recognition

Senior Specialist, O2C, Collection

About the role