Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public/staff areas to specified performance standards. Complete the checklist for each room checked.
Carry out cleaning duties as required and to specified performance standards.
Induct new staff into the team, department and Hotel in the first week of their employment. Ensure yourself and staff under your control carry out their duties in accordance with the Hotel and Department Policies & Procedures.
Be pro-active in assessing on the job training/re-training requirements and deliver to employees to meet specified performance standards.
Inform your Manager or Supervisor of any suggestions that you or the team may have. Suggest any improvements that could be made to improve existing procedures. Action if possible.
Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
Ensure required levels of stock are available.
Ensure all department equipment and work areas are maintained to a high standard.
Use safe manual handling techniques, chemical handling & storage, practice safe work habits following Accor Health, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
Ensure the correct handling of guest laundry and lost property by yourself and your team.
Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
Ensure all department equipment is maintained to a high standard.
Order the linen as per procedure ensuring correct quantities are available.
Order stock as per procedure and as required, ensuring enough but not excessive stock is held.
Ensure security of guest rooms and keys.
Respond to requests professionally & with a sense of urgency.
Training of new staff members and re-training of existing staff as required.
Assist with regular stocktaking.
Carry out Public Areas Attendant or Houseperson duties as required